Can you help me to take notes?
Project Overview
Challenge
During virtual meetings, individuals frequently need to take notes to retain important information for future reference or to share with their teams. However, Google Meet currently lacks a built-in note-taking feature, prompting users to resort to external applications for note-taking. Moreover, note-taking can be challenging when dealing with accents or poor internet connections.
Opportunity
Frequently, users commonly resort to external programs for note-taking during virtual meetings, leading to challenges in locating these notes, which can consume a significant amount of time.
Solution
Implement a feature that enables users to take notes seamlessly during virtual meetings without causing interruptions.
“I am unable to comprehend what the speaker is saying.”
Ellie L.
“My notes are always missing.”
Kyu C.
“I find it challenging to keep pace with handwritten note-taking.”
Min K.
“I need to write emails to share my notes.”
Bob S.
Carried out an interview of 6 employees and 2 students to gain insights into the user experience of individuals utilizing virtual meetings and to identify obstacles for enhancing this experience
100% participants take notes and utilize the virtual meeting programs
designated by their respective organizations or schools
43% participants send their notes
via email or manually re-type them in Google Docs
to facilitate note sharing
Compared to other methods of note-taking, Google Docs offers the most efficient service for taking notes
Researched high-demand Virtual Meeting Programs and Note-Taking Programs to find opportunities.
To synthesize the qualitative data from the interview, created Affinity Map by organizing and labeling keywords into groups based on emerging common patterns
Contrived POVs & HMWs and Storyboards of users experiences to check the feasibility of the solutions
Point of View
I would like to explore ways to help Google Meet users to acquire essential and necessary information from virtual meetings and store them to have access later
I would like to explore ways to help Google Meet users to improve the communication experience between speakers and participants
How Might We
How might we be able to allow Google Meet users to acquire essential and necessary information and store them to have access later?
How might we be able to improve communication experience between speakers and participants using Google Meet?
Storyboard 1
Storyboard 2
Created a Persona to amplify the user's goals, motivations, needs, and frustrations with respect to the product
Employed a Venn Diagram, which incorporated business objectives, technical requirements, and user research findings, in order to ascertain a comprehensive set of features for the product
This process allowed for effective task prioritization and informed decision-making
The MoSCoW Matrix was utilized to make determinations about which features are essential, prioritizing the delivery of the most value in the shortest amount of time.
Site Map
Developed a Site Map to comprehensively understand the current pages and screens, facilitating the construction of a seamless flow for the new feature.
Task Flow
Following comprehensive research and gaining a deeper understanding of user needs, developed three essential Task Flows to provide a visual representation of the pathway for the new feature
User Flow
Understanding the decisions users would make as they navigated through the new feature was a critical aspect. To achieve this, I structured a User Flow that guided individuals through the note taking process.
Wireframe
Throughout the Wireframe process, my primary focus is on establishing a platform structure that is both clear and logically organized. I engage in experimentation with various layouts and information architectures to ascertain the most effective means of conveying information to the user
Furthermore, I place great emphasis on ensuring that the wireframes are in alignment with the project's objectives and requirements, while also addressing the specific needs of the intended audience
Lo-Fidelity Wireframe Sketch
Lo-Fidelity Wireframe
Design System
High-Fidelity Wireframe
Usability Test
The objective of the Usability Test was to systematically assess the ease of use of the product, analyze user navigation behavior, and acquire valuable insights into the overall user perception of the product
Final Design
In response to feedback from usability testing participants, Refined and Iterated upon the design
During virtual meetings…
Take Personal notes,
Shared notes, or Both!
Use Click & Drag to
take notes from Caption!
Find your notes in the
Google Drive and Share!
Conclusion
Overall
Google Meet - Note The embedded note-taking feature streamlines the process of capturing vital information during virtual meetings, eliminating the need to juggle multiple software applications and ensuring users remain focused. These notes are conveniently stored in the google drive for future reference and are easily retrievable, fostering seamless sharing with the team to enhance collaboration efforts.
The solution proves to be efficacious for both END-USERS and the BUSINESS.
End - User
Users have a reduced likelihood of losing focus when they use an embedded note-taking feature instead of external programs, minimizing delays in retrieving notes from previous meetings when needed.
Business
The stimulation and convenience offered by the collaborative features lead organizations to choose Google Meet as their preferred method for virtual meetings. The introduction of this feature has resulted in a simultaneous increase in the usage of existing features.