Google Meet Note
Capture notes while maintaining focus and avoiding distractions
Project Overview
Challenge
During virtual meetings, individuals frequently need to take notes to retain important information for future reference or to share with their teams. However, Google Meet currently lacks a built-in note-taking feature, prompting users to resort to external applications for note-taking. Moreover, note-taking can be challenging when dealing with accents or poor internet connections.
Opportunity
Frequently, users commonly resort to external programs for note-taking during virtual meetings, leading to challenges in locating these notes, which can consume a significant amount of time.
Solution
Implement a feature that enables users to take notes seamlessly during virtual meetings without causing interruptions.
During virtual meetings…
Take Personal notes,
Shared notes, or Both!
Use Click & Drag to
take notes from Caption!
Find your notes in the
Google Drive and Share!
00 My Story
Between 2016 and 2020, I experienced the shift from in-person to Online Classes, with Zoom being the primary platform for virtual meetings, provided me with significant familiarity with Virtual Meeting Environments. Recently, I attended a meeting on Google Meet and discovered its lack of a Built-In Note-Taking Feature inconvenient, which caused me to face inconveniences to manage notes separately. This experience prompted me to conduct a case study focused on enhancing the user experience of Google Meet.
“I am unable to comprehend what the speaker is saying.”
Ellie L.
“My notes are always missing.”
Kyu C.
“I find it challenging to keep pace with handwritten note-taking.”
Min K.
“I need to write emails to share my notes.”
Bob S.
01 Problem & Hypothesis
Problem - Note
The absence of an Integrated Note-Taking Feature in Google Meet necessitates the use of external tools for note-taking by users, which adversely impacts their experience both During and After the meeting.
Hypothesis - Note
An Integrated Note-Taking Feature will enhance Productivity and Collaboration for Google Meet users and improve the utilization of existing Google Extension Features.
Problem - Delivery
During virtual meetings, users frequently encounter difficulties in taking notes due to Challenges in Hearing or Comprehending the speaker's statements and presentation materials.
Hypothesis - Delivery
Implementing a Transcription Feature will improve users' comprehension and facilitate more efficient note-taking, reducing instances of Miscommunication and minimizing the likelihood of Missing Information.
Carried out an Interview of 6 Employees and 2 Students to gain insights into the user experience of individuals utilizing virtual meetings and to identify obstacles for enhancing this experience
Competitor Analysis has identified features offered by industry-leading virtual meeting and note-taking programs that Google Meet currently lacks. Additionally, Tool Comparison has affirmed the Competitive Advantage of Google Docs in this context
Each interviewee takes Notes during virtual meetings using the program designated by their respective organizations or schools. However, the majority utilize Google Docs either for Note-Taking or Sharing and Saving their notes.
In addition, it was identified that users often struggle to keep Pace with the speaker due to difficulties in Hearing or Comprehension, which poses a significant obstacle to effective note-taking.
The Competitor Analysis highlighted that leading Virtual Meeting Programs and Note-Taking Programs in the industry already incorporate features enabling users to take notes and facilitate collaboration through sharing.
In comparison to other note-taking methods identified through interviews to discern users' preferences, it was found that the majority prefer Google Docs attributed to its provision of the Most Efficient note-taking service and its additional features for Post-Meeting use.
Developing Points of Views (POVs), How Might We's (HMWs), and Storyboards based on users' experiences serves as a valuable tool in illuminating the problem to be addressed through design
These methods allow us to explore various perspectives, generate insightful questions, and visualize user journeys, ultimately guiding the design process towards effective solutions
Point of View
I would like to explore ways to help Google Meet users to acquire essential and necessary information from virtual meetings and store them to have access later
I would like to explore ways to help Google Meet users to improve the communication experience between speakers and participants
How Might We
How might we be able to allow Google Meet users to acquire essential and necessary information and store them to have access later?
How might we be able to improve communication experience between speakers and participants using Google Meet?
Storyboard - Note Taking
Storyboard - Note Sharing
02 Features & Prioritization
A Set of Features composing the integrated note-taking feature was developed and prioritized using a Venn Diagram and the MoSCoW Matrix
To ensure the successful development of the product, it is essential to organize and integrate the established Business Objectives, Technical Requirements, and User Research findings. Venn Diagram approach facilitated the creation of a well-defined Set of Features for the product.
Prioritizing these features based on their Relevance and Impact enables to make informed decisions that align with both the strategic Business Goals and the User Needs, ultimately enhancing the effectiveness of the product.
Utilizing the MoSCoW Matrix, methodically evaluated features to discern their Essentiality, with a clear focus on prioritizing the delivery of significant value within the shortest feasible timeframe.
This strategic approach enabled us to streamline Decision Making, ensuring that Essential Features received prompt attention while aligning with Project Goals and resource constraints.
03 Design Development
Low-Fidelity Wireframe
Low-Fidelity Wireframe, focused on establishing a clear and logically organized platform structure through experimentation with layouts and Information Architecture, provided clarity on the placement of essential elements for each screen and ensured alignment with Project Objectives and Requirements while addressing the specific needs of the intended users.
The process began with the creation of a Site Map and User Flow for the existing Google Meet program to determine the optimal points of application for the new feature, Integrated Note-Taking
Site Map
Developed a Site Map to comprehensively understand the Current Pages and Screens, facilitating the construction of a seamless flow for the New Feature.
User Flow
Understanding the Decisions users would make as they Navigated through the new feature was a critical aspect.
Structured a User Flow that guided individuals through the note taking process.
Task Flow
Following comprehensive research and gaining a deeper understanding of user needs, developed three essential Task Flows to provide a visual representation of the pathway for the new feature.
Task 1 - Creating New Note
Task 2 - Creating New Shared-Note
Task 3 - Enabling and Utilizing Transcription
Task 4 - Sharing Existing Note
Task 5 - Sharing Previous Note
High-Fidelity Wireframe
Developed a Design System for Google Meet to comprehend the design language and establish consistency.
Designed supplementary Buttons and Icons that are harmonized with the existing ones.
Conclusively, the Design System was applied to the Low-Fidelity Wireframe, resulting in the generation of the High-Fidelity Wireframe.
Usability Test
The objective of the Usability Test was to systematically assess the ease of use of the product, analyze user navigation behavior, and acquire valuable insights into the overall user perception of the product
Conclusion
Overall
Google Meet - Note The embedded note-taking feature streamlines the process of capturing vital information during virtual meetings, eliminating the need to juggle multiple software applications and ensuring users remain focused. These notes are conveniently stored in the google drive for future reference and are easily retrievable, fostering seamless sharing with the team to enhance collaboration efforts.
The solution proves to be efficacious for both END-USERS and the BUSINESS.
End - User
Users have a reduced likelihood of losing focus when they use an embedded note-taking feature instead of external programs, minimizing delays in retrieving notes from previous meetings when needed.
Business
The stimulation and convenience offered by the collaborative features lead organizations to choose Google Meet as their preferred method for virtual meetings. The introduction of this feature has resulted in a simultaneous increase in the usage of existing features.